Why is the athenaPatient app only available to patients of specific customers right now? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Make a quick and easy payment online using the QuickPay Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Select your provider, office location, and your preferred time of day and days of week. You will need to wait until it is closer to the time of your appointment to check in. Navigate to the Account screen by clicking Account in the bottom navigation bar. We apologize for the inconvenience."? You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. We are allowed or required to share your information in other ways . Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. It looks like you are using an outdated version of your internet browser. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. You can ask us to correct health information about you that you think is incorrect or incomplete. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. The Practice Entities have no control over the security or privacy practices of these external websites. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Note: This page should only be . We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. What do I need to access the Patient Portal? Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. The Patient Portal is an online service that provides patients secure access to their health information. Can I access my Patient Portal from the athenaPatient app? Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Please do not expect a response on weekends or holidays. If you tell us we can, you may change your mind at any time. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. Benefits of the Patient . By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. For urgent matters, call 911. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Does the athenaPatient app have all the same functionality as my providers Patient Portal? You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. If youve set up text messaging as your security option, the following message will appear: 2. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. A link to reset your Patient Portal password has been sent to. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You are using an outdated browser that is not supported on the Patient Portal. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. How do I register for the Patient Portal? What if I'm unable to access the Patient Portal? All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Please try again later. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. trouble logging in, password assistance, access to family members information etc.) usually in ways that contribute to the public good, such as public health and research. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We are required by law to maintain the privacy and security of your protected health information. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Yes. It is not intended to provide medical advice. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Select an available appointment from the calendar. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. athenahealth is your provider's trusted billing partner for secure online payment. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. You may request a Patient Portal account for yourself. We may contact you for fundraising efforts, but you can tell us not to contact you again. Please do not expect a response on weekends or holidays. Freely exchange data and have it curated for direct integration into your workflows. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We can use and share your health information to bill and get payment from health plans or other entities. Indicate your contact preferences for different types of notifications. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. We have to meet many conditions in the law before we can share your information for these purposes. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We will not retaliate against you for filing a complaint. We can share health information about you with organ procurement organizations. Follow the prompts and schedule your appointment. Here are answers to some frequently asked questions to help you get started. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Example: A doctor treating you for an injury asks another doctor about your overall health condition. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. All communications between you and your provider's office are carried over a secure, encrypted connection. For technical issues with this website during normal business hours, please contact our office. What if I'm unable to access the Patient Portal? We will make sure the person has this authority and can act for you before we take any action. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You will see a toggle switch under Security titled Face or Fingerprint. We may say "no" to your request, but we'll tell you why in writing within 60 days. If you have any specific questions about this policy, please contact us at [email protected]. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Cookies are used for system performance functionality. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. You have the ability to accept or decline cookies. Example: A doctor treating you for an injury asks another doctor about your overall health condition. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Seamlessly manage populations of any size across multiple EHRs. After you verify your identity, the Patient Portal home will open. This is because all messages that you send and receive in the Patient Portal are part of your medical record. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Cookies are used for system performance functionality. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Make a quick and easy payment online using the QuickPay Portal. It is at your practice's discretion to allow online appointment scheduling. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. We secure your personal information from unauthorized access, use or disclosure. Let us know in writing if you change your mind. For questions on those practices, please consult your healthcare provider/institution. Example: We use health information about you to manage your treatment and services. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. How do I view messages and/or responses from my provider? If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded.
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