They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 2.9 Seller's Confirmation Obligation. Sellers: once your tickets have sold, viagogo charges a service fee. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. I have contacted Customer Support as your website states 100% guaranteed tickets! To post a ticket for sale on viagogo You must first register with the Site. Is this your company? Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. . Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. Can I buy tickets that are personalised with someone else's name on them? I bought 4 and spent 440 whilst tickets are still on sale for 40 each. I called back of which a different agent explained the situation and no tickets were available. What was the unforeseen circumstance? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 5.1 Investigations. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I also don't have my tickets either! I want a refund off $1393.43 you have taken my money! By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. I'm from singapore and my number is +65 [protected]. Yes No Contact Customer Support Regional Settings Editor, Marcus Herbert. We may also first deduct any amount you owe us from any amount we owe you. 21st February 2017 - email to say event had changed starting time 1.4 Modification. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). I have repeatedly been ignored. 2.10 Collecting Payment. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Copyright 2017 viagogo. The event itself is within days and yet I still don't have any updates on my ticket. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. missing persons national parks. To post a ticket for sale on viagogo You must first register with the Site. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. What are the viagogo Terms and Conditions? Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. viagogo charge for cancelling sale. Kind regards 2.6 Pricing Formats. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. When We receive an offer by bank transfer, We will check to see if the bank account is valid. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 3.3 Laws and Regulations. We often link to other websites, but we can't be responsible for their content. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. You also agree not to separately contact the Buyer at any time for any reason. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. 7.2 Copyright. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. I would like to have a break down of why this should cost so much and a POC for redress. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. If tickets are not consecutive, then the Seller must create a separate listing. Thank you for using viagogo! In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". 2.9 Notification. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. 5.3 Disclosure of Information. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. In Eastnor castle, not specified as outdoor. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. 17th February 2017 - confirmation of ticket purchase 6.1 No Warranty. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo charge for cancelling sale; blog Tech. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. viagogo allows individuals to sell unwanted tickets on its platform. But is it legal for Viagogo to charge me such extortionate fees? How do I change the email address on my account? Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. Including any such items constitutes a material breach of these terms and conditions. When listing seated tickets, all tickets in the same listing must be consecutive seats. Ticket listings are a representation of actual seat location. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 3.2 Other Information. I was told on your website that the fees are made clear but they were definitely not. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 16 interesting facts about mozart; chi st joseph medical records. . Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Why can't I see my order or sale in my account? As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. Share your photos and videos with others to prove the truth of your words. We will not allow You to buy or sell tickets before You have registered with Us. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. We use you're site often and I am very disappointed with the lie you sold. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! 4.2 Stolen Property. Cheers. Note that this is separate from any Tax viagogo is required to charge on its fees. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! I haven't received an email confirming my order. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Why do my tickets have someone elses name on them? 4.1 Double Posting and Removal of Tickets. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. money was still taken out! Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target At no time do We provide the Buyer's payment information to the Seller. 2.7 Making an Offer. 13th June 2017 - email received to say I was being refunded Editor, Marcus Herbert. This is unacceptable practice and I will pursue this constantly until resolved. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. 10 Things Most People Don't Know About anyabraddock. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. This was a completely missold ticket at a great expense. Why can't I see my order or sale in my account? it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. By using our Site, You agree to accept this Agreement. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. viagogo charge for cancelling sale. Report a violation. How do I unsubscribe from your newsletter? You also agree not to separately contact the Buyer at any time for any reason. Note that Your payment may be withheld if you violate this clause. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. I have contacted customer service more than a dozen times without specific answers. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). 2.15 Substituted Seat Locations. As I was told to send them to u asap so they'd have 'maximum selling time' If you have any further enquiries please visit our help centre. viagogo charge for cancelling sale. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" 2.2 Registration. How do I find tickets I've already downloaded? we are looking into it, had to call back again to be told still looking into it ! For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 6.11 Permitted use. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 2.14 Ticket Information. 7.1 Ownership of Intellectual Property. You warrant that you are over 18 years old and have the legal capacity to make the transaction. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 6.2 Waiver of Consequential Damages; Liability Limit. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice.