Why can't I sell my tickets through my Ticketmaster account? 4.2 Stolen Property. Pay in 10,000 for bonus. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Don McLean Concert Tickets. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. If You do not qualify, do not use the Services. You may also file for a claim if your tickets are invalid or not accepted at the venue. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. At no time do We provide the Buyer's payment information to the Seller. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 6.3 Allocation of Risk. If you have a Business account, please log in to see the steps that apply to you. If youre not offered a refund, you dont have to accept this situation. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. But it is not just these sites where buyers need to be careful. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. 2.13 Ticket Information. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 1.4 Modification. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. We will be looking closely at this evidence to ensure that the order has not been breached. Only some of my tickets have sold. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Why can't I see my order or sale in my account? You had also spent quite some time sending emails and making phone calls back and forth with the company. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 4.3 Sellers Shall Not Include Promotional Material with Tickets. We do not allow any commercial relationship to affect our editorial independence. I entered the incorrect email when registering, how do I change it? Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Reiwa 5th Spring Tour Grand Sumo Tickets. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. You will receive confirmation by email when the payment is made. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). If tickets are not consecutive, then the Seller must create a separate listing. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Job Title. Does Viagogo pay their employees well? Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. 6.1 No Warranty. What is the viagogo complaint handling process? One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . By browsing this website, you consent to the use of cookies. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 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Viagogo should be the subject of a full criminal investigation.. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. @vrbavojtech. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . 4.1 Double Posting and Removal of Tickets. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Ireland 39 reviews. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. This does not affect our editorial independence. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. 2.15 Claims under the viagogo Guarantee. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. We are not involved in the actual transactions between Buyers and Sellers. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.2 Registration. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. 1. Limerick, County Limerick 35 reviews; 6.10 Notices. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Start selling with Amazon. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. For American Express this is the 4 numbers on the front, right hand side of your card. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Jun-18-2021 11:52 AM. We may investigate complaints and violations of our policies. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. This website is legit and very popular in selling tickets for all kinds of events. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. In future, if you have issues confirming or fulfilling . Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. Super Bowl Ticket. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Learn how. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. What do the ticket split type options mean? I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. 2.12 Seller Payment. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Phoenix Suns Tickets. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Additional information can be found in our FAQs and on the ticket details pages. 3.2 Other Information. What a load of shit, this site needs to GO. They then charge a booking fee on top of the tickets. . We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Thanks. Read more hen we pay for them, not a week before! Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns.