Have an eBay account that's been active for at least 90 days, Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months, Meet the requirements for transaction defect rate, cases closed without seller resolution, and late shipment rate (you'll find the requirements in the table below), The Top Rated Plus seal will be displayed prominently in search results and in the listing description, A 10% discount on your standard final value fees, which is calculated on the total amount of the sale, including shipping and tax. If Im being stupid, feel free to tell me so. Keep your performance metrics at healthy levels by following these tips: Our program syncs inventory across channels to help merchants avoid overselling. How is that our fault? Las mejores ofertas para Wittner 801 Brillo De Caoba Metrnomo madera estn en eBay Compara prec what does that mean. Since Sept 12, late shipment rate: 0 for all 4 zones (USA / UK / Germany / Global). Seems kinda ridiculous that sellers are being punished for the screw-up of a Third Party. A transaction defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers. Consider which of your current costs arent necessary and could be eliminated. How sensitive is USPS to oversize boxes? Figure out what it would take to lower your listing prices below the median competitor prices. How to use your eBay earnings to purchase shipping labels. Transaction defect rate which is less or equal to 0.5% with 3 or less defects from individual shoppers; Cases closed without seller resolution which is less or equal to 0.3% and 2 or less cases with an individual shopper; Having a late shipment rate which is less or equal to 3% with 5 or less late shipments For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. eBay may be massively popular, but the goods on the marketplace are often less mainstream than products on competing venues, like Amazon and Walmart. Arthur Godfrey's Talent Scouts - Popular from the late '40s up to the end of its run in 1958, Arthur Godfrey, Lenny Bruce, and Sally Marr. B Has anyone else seen the article about this? Cases closed without seller resolution are cases where eBay was asked to review the case and the seller was found responsible. Keep in mind that buyers still see your feedback rating and all 4 detailed seller ratings. 01-26-2016 Return policy. I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. We always want to ensure buyers have a great experience on eBay. eBay make their calculation based on the payment date plus your handling time. Sellers with low conversion rates should check their listing page views to see if they have decreased. Shouldn't there be only 1 defect for this transactionit was paid for in 1 payment combined. View related content below. We want you to be a high performing seller so pleaseview your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. A dialog will open as you type your search terms. Any others? ), with the main ones being eBay's new Managed Returns Process and new seller performance measures and specifically - the defect rate.. It might be your parcel. I did call on this but it was useless to talk to CS. still see where Ebay is charging me for the shipping label again. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Read our full policy below for more information about the possible consequences of falling Below Standard. eBay executive Marni Levine revealed the policy update in a video. I agree this is flawed. i have shipped thousands of packages in the last 12 months (all my selling venues). (This applies after the account has exceeded the maximum number of allowed cases. eBay use to give TRS sellers 20% off FFV. Saying an eBay user can get suspended for violating eBay's policies is pretty broad, so here are the four most common reasons users get their accounts suspended. I was selling across multiple platforms (Amazon, Ebay, Etsy etc) and . Could you switch to a less expensive supplier? I have had to explain myself to several people and spent hours on the phone. The consequences of falling Below Standard can include: Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. If a defect on your account is eligible to be removed, well automatically remove it within 72 hours. Returns happen. Sellers wouldn't be so stressed by an unfair system. eBay instructs you to hold a shipment or take action to cancel the transaction. Press question mark to learn the rest of the keyboard shortcuts. If they haven't accounted for a situation where the package does not have a final delivery confirmation scan then this a huge glaring omission. If eBay insists on this type of rating system for handling/transit time, they could just provide generous realistic estimates and solve the problem from both ends (buyer and seller). I have put in a claim to Canada Post already and they "tell me" that they will inform me when the situation changes. BB1 in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! If I were you, I'd call to ask if those 28 are removable. Opinions about the effect (or lack thereof) of late delivery rate (and other eBay metrics) are a dime a dozen . Live At Caesars Palace. Thanks in advance. Hi Tippy Toes, I am fairly new to all this, so excuse any obvious questions. A former IR 300 merchant and Fortune 500 product marketer, Michael now helps small to medium sized brands and retailers build a successful online marketplace strategy. Not what you were looking for? Poor performance metrics not only damage your products ranking on Best Match search results they also signal customers unhappiness, which can easily lead to negative product and seller ratings. few weeks ago 2 packages didn't get scanned until the city of destination. Buyers who are scrolling through search results are much more likely to click on your listing if it has an eye-grabbing image. Learn the fundamental steps for running an eBay business. I was under the impression One five-star rating on a product is nowhere near as convincing as 100 five star ratings. purchase is not allowing him to add it to his cart (an error message Defect rate; Late shipment rate; Cases closed without seller resolution; Learn more about seller performance standards. Buyers can't see that your seller level is Below Standard. Check the acceptance scan. hope some that knows the rules better than mecome around and help you. To provide your buyers with great service, it's important to make sure you send your items on time. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. eBay merchants instead improve their customer engagement and acquisition by tracking and forming insights from their own seller account data. only way to can go back to zero is too avoid another penalty. https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. We'll only consider a shipment as late if: For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a "request." Your transaction defect rate is an important metric to determine your seller level assignment and how well you handle your customers. You'll be recognized for on-time shipping if tracking shows your item was either shipped within the stated handling time or delivered by the estimated delivery date. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you use freight shipping or sellitemsin the following categories, you need to offer 30-day or longer returns, but the buyer pays for return shipping: You don't have to accept returns for these categories: Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer TonerCartridges, Computers, Tablets & Network Hardware > Computer Software, Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings, Pet Supplies > Bird Supplies > Food & Treats, Pet Supplies > Fish & Aquariums > Coral & Live Rock, Pet Supplies > Fish & Aquariums > Live Fish, Pet Supplies > Fish & Aquariums > Live Invertebrates, Pet Supplies > Fish & Aquariums > Live Plants, Pet Supplies > Small Animal Supplies > Small Animal Food, Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait, Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games), Items listed in the Real Estate and Specialty Services categories, You cancel a buyer's purchase because you no longer have the item in stock or you chose not to send it, An item-not-received or not-as-described request from a buyer is closed without seller resolution, Describe your item accurately. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. Popularity by this definition can also be assessed by the listings number of impressions, listing page views, and click-through rate, which measures the amount of impressions that resulted in clicks. Maximum percentage of transactions sent late, 12 months or 3 months if you've had 400 transactions in the last 3 months. Now ebay has imposed a scheme. In this update, they mention that late shipment rates are showing a significant decrease. Seller Center has answers you can trust for all your selling questions. The popularity of an item, for example, is determined by the items sales conversion rate, which indicates the percentage of people who clicked on a listing and purchased the item. These timelines help us make sure we're evaluating you as fairly as possible. i am in jeopardy to lose my TRS+ discount. I am at a loss as to what to do. Shipping rates for sellers | eBay 759720369901 076ccd00-df8c-4157-9e96-c49e5370123a:186a4eadf45 19997 who have experience with it. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services.