ebay seller doesn t accept returns ebay seller doesn t accept returns

Tip When listing an item, it's important to includeyour return address. You can also open your Returns dashboard and select View return details from beside the item. No support for sellers in these cases. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. SeePartial refund guidelines. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. We'll then ask the buyer to post the item back to you within 10 business days. - edited 2 business days after receiving the returned item. You can also find more information in our full article below. if (document.context) document.write ("&context=" + escape(document.context)); If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. the seller life. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Extremely frustrating. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Enter a Return Merchandise Authorization number, if you use them. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. This is something that all eBay seller should know. if (document.mmm_fo) document.write ("&mmm_fo=1"); Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. Well which one is it? Select the applicable selling categories. In some cases, your response options may differ. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. [CDATA[ If the item is returned used or damaged, you may qualify to give the buyer a partial refund. To maintain that trust, we expect all members to treat each other with respect. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. If you offered free shipping, you'll need to refund the buyer the full amount of the item. See our Condition of returned items policy. am I required to pay for shipping? The seller may exclude original shipping costs from the refund. We've outlined yourresponse options below. Evidence of successful delivery to the authenticator Preventing returns is about more than protecting the seller rating and feedback score. 04-18-2022 This can be useful when the buyer isn't completely satisfied with their purchase. You have 8 calendar days to review the return reques t and take action. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. How to go about returning an item when a seller doesn't accept returns? When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. 01:39 PM. Select your reason for the return. Tip. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. eBay Money Back Guarantee programs on international eBay sites. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Select. Returns related questions? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. If the item is returned used or damaged, you may qualify to issue a partial refund. As you may already know or will find out after watching this . As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. You probably won't win, but if you don't call, the chance of you winning is ZERO. eBay may step in without the buyer asking if there is no valid tracking information available. if (!document.MAX_used) document.MAX_used = ','; No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Your reply explains just the opposite. The seller sent the wrong item, or If we're asked to step in to help, we may ask the buyer to return the item to you. I just sell locally to avoid all shenanigans. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. See Partial refund guidelines. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); But, yes, you get refunded and get to keep the item as well. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. How is it a benefit? Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. The return is treated as if the item didn't match the listing. So let me get this straight? Buyers can find estimated delivery information in their Purchase history. Read our most popular questions and answers about handling return requests from your buyers. 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This is a good option for low-value items. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Help for buyers and sellers. New comments cannot be posted and votes cannot be cast. Carefully check the returned item before giving the refund. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. A Not as Described case does not require you to return the item at your expense. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. document.write ("?zoneid=4"); Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. 01:47 PM To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Answer (1 of 15): You get a refund. If we're asked to step in to help, we may ask the buyer to return the item to you. The seller claims the item is not compatible with his mobile device. You can see it on the listing if it qualifies. Choose the item above to start resolving a return. Thank you very much for your help! All you had to do was call eBay and it was done. Enter the amount you wish to offer the buyer. Per the seller's return policy in the listing Press question mark to learn the rest of the keyboard shortcuts. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. See ourpartial refund guidelines. But I certainly won't be surprised if I have to allow a return anyway. var m3_u = (location.protocol=='https:'? The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. How to give a partial refund after the item is returned. When listing an item, it's important to include your returns address - opens in new window or tab. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. On our second correspondence the buyer replied, "unfortunately doesn't work for me. Withdrawals may be covered separately by the eBay vault. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Both buyers and sellers must meet all applicable return requirements. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Keep in mind that some returns can remain open for up to 35 business days. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Some returns may remain open for up to 35 business days. You can see it on the listing if it qualifies. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Open a Disput. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Go to your preferred carrier's website and purchase a label. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. The buyer claims the item is not compatible with his mobile phone. We've outlined your response optionsbelow. This is a good option for low-value items. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. It fixes posts like this one more often than it breaks them. You don't accept returns in your policy and the buyer changed their mind about a purchase. This isn't working for me. Anyway, I dont accept returns but the buyer requested a return or partial refund. Buyer takes blurry 1990s cell phone photo and returns a different item. Some purchases inspected under Authenticity Guarantee are considered final sale. '&charset='+document.characterSet : '')); 01:38 PM If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Returns cannot be closed at the request of a seller. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. In some cases, your response options may differ. But once . This can be useful when the buyer isn't completely satisfied with their purchase. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. var m3_r = Math.floor(Math.random()*99999999999); This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Returns not accepted is outdated online. 04-18-2022 The buyer returned the item used or damaged. This dragged out the process, caused unnecessary stress and confusion. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. You accept returns in your policy, and the buyer changed their mind about a purchase. I was not trying to show how it 'benefit a buyer". See our Partial refund guidelines for more details. Unresolved buyer returns can cause sellers . Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. The item in question is an electronic stabilizer with moving parts and motors. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. They say, Buyer beware but what about the sellers? If the buyer does not ship the return by the specified date, eBay may close the return request. '&charset='+document.charset : (document.characterSet ? If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? The above applies whether or not a seller accepts returns. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Tip How do people alwats confuse this. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Currency exchange rate applied to refunds. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. In some cases, eBay may automatically accept the return on the seller's behalf. There is no more seller protection. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. So they can make it sound as the 23 days was trying to help you. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Keep in mind that some returns can remain open for up to 35 business days. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. See our Partial refund guidelines for more details. Tip var m3_r = Math.floor(Math.random()*99999999999); eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account.