14h56, on They must realise that they have a dreadful name. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 14-07-2019 What does this mean? Have you had the chance to check if the issue persists on a different user account? Log out of your email account then, Using an email program? The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. For additional information, see the Global Shipping Program. Copyright 1995-2023 eBay Inc. All Rights Reserved. on BT need to deal with this at a high level, NOT an individual user's account. I've got a "failed delivery message". Customer: replied 2 years ago. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. If that doesn't fix the problem, see the next section. I have a group of 14 people set up under Outlook 365. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Will post any update that I get. 26-08-2021 I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. We repeated the test and the same thing happened. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. You should however check that your email clients are using the correct settings as per this link. Also, the web interface seems to be working just fine. Thank you anyway. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. I can receive emails. One of the mails having been sent as long ago as April 4th. I have cleared cache and data. If everything works fine in webmail, you may need to check your program settings. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. ), on Re: Emails from btinternet.com addresses not received. This will work as long as your old email account is still active. This amount includes applicable customs duties, taxes, brokerage and other fees. 26-08-2021 My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Then power on the phone and iPad and tell me if it still has the problem. 26-08-2021 That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Last Thursday, I stopped receiving email from my @btinternet.com account. on Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Problems with email. Surface mail is also available; please e-mail us for . I expect that they are simply burying their heads in the sand and do not look at all. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Can I move my BT Email address to another account? Please update the server configuration to continue connecting to this account", with the option to cancel or update. 26-08-2021 25-08-2021 I have entered the SMTP and IMAP details correctly but it still won't send. Though any rejection on our side should be returned back to the sender as a bounce. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. It seems that my account SMTP setup was changed (without my input). Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 10h59. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Thanks If not, how do we get a moderator involved? What can we help with? I cannot send even the simplest of messages this morning. I have the exact same problem. 19-12-2022 This was a pain, but I went along with it or else I couldnt use email. When this happens. This is NOT 'A solution'. There'll likely be four of these, two from BT servers and two from Plusnet servers. Those who wish to hold on to their email account just have to log in from time to time to keep it active. By posting your comment you agree to the house rules, The comments below have not been moderated, By Apple disclaims any and all liability for the acts, But again got error messages which I now cant remember. Thank you for your follow up. It might be worth changing your SMTP port to see if that helps. - last edited on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I then asked them to login to BT webmail and send me another email and that one came through straight away. - last edited on Anyone else experiencing the same issues? 23-04-2021 Has anyone else encountered this and found a solution ? If I go into iCloud web page, then I can send and receive as normal. on 15h33. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. BT are blocking the complete domain which the sender is sending from. 23-04-2021 It's not just that there has been a delay. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Those who leave have their email account terminated and closed 90 days later. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). That helps us fund This Is Money, and keep it free to use. 19h39. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. The account I am using is Gmail (the google mail). I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. on If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Today all of our emails addresses would receive, but not send. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 14h00, on 20h13. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). If you're having problems, try logging in to webmail. 3 users liked/thanked this post: 6) Make a list of all of the accounts and logins that are linked to your old email address. 23-04-2021 15h31. @stevebrass Thanks, but same result as before. Townman, Gandalf, anneoconnor. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 23-04-2021 Are there really just two of us having this problem? P.S. The accounts work on BT Webmail, both to receive and send. Log in issues. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 26-08-2021 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. None of the posts I have seen are the same as my problem however. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 19h37 I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Many customers find the BT community forum is a great way of getting help. A warm welcome to the forums. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". on Go back to: Email help. Accounts that are inactive for six months are deleted automatically. Announcements, Guides & Community Updates. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I've got a "failed delivery message". I know it exists because I can pick it up on ios and via BT Webmail. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. omissions and conduct of any third parties in connection with or related to your use of the site. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Ive also tried not using advanced settings at all with exactly the same results as described above. How can we as customers get BTs attention and ensure that there is a fix? We do not write articles to promote products. I have a recent problem with my email service. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Your post does not go to BT. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 6h21. Its probably not directly relevant to your problem, but who knows with Apple!! Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 19-12-2022 Thanks for your reply, Townman and thanks to Anne too. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Accounts that are inactive for six months . After 3 years, then-current everyday prices for all services apply. 10h38 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. After some trial and error I found that btinternet was objecting to my "signature" containing a link. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Our standard shipping option is via Royal Mail airmail. 26-08-2021 Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! I changed "Authentication" to "Password" and clicked on "Save". Surely other services would similarly suffer. by So it seems to be something between Android and BT Mail. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Just one other thing that might be relevant. 17h33. Thank you, JW. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Here are some answers to help you. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It's very annoying and slightly weird. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Virgin Media says email accounts are only available to current customers. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Not receiving @btinternet email. for DISH Protect Silver unless you call to cancel. Has anyone experienced this problem. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. I feel there is something going between Google and Apple. BT L1 agent wasn't able to resolve and it has been passed to their email support team. on We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Gmail and Outlook are two of the most popular. on I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. any proposed solutions on the community forums. None of the posts I have seen are the same as my problem however. 23-04-2021 While members are not getting emails, they do appear as posts on the Google Groups page. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Page 1 of 2 1 2 Last Typical script! My email is not sending from my iMac (iCloud). It seems that I can only send messages to my iCloud account from the iMac. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 09-07-2019 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. We appreciate you reaching out to us about Mail. Why? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. . I have deleted the app and reinstalled it. on (The fix did not work until I had quit Mail and relaunched it. You can usually find the option to redirect in the inbox settings of your old email account. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. All postings and use of the content on this site are subject to the. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. This amount is subject to change until you make payment. BT Email - best practices for postmasters and senders of email. Also one of the two that I received recently was sent in December. All other emails to other systems have no issues. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. If yes, we recommend that you check if the issue persists while on safe mode. 19-12-2022 I anybody else having this problem. 23-04-2021 However, give yourself enough time to smoothly switch over and you may find it is worth your while. 4) Send an email to your main contacts to let them know your new email address. By coincidence(? We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. At my age, I just don't have the energy to set up a new email address and tell everyone.'. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. I consistently receive this warning: whenever I try. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 13-07-2019 To start the conversation again, simply This site contains user submitted content, comments and opinions and is for informational purposes I can't afford the risk.'. This amount is subject to change until you make payment. Hopefully, we can get this resolved quickly. Any ideas? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 13h52. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. We have received reports that emails to btinternet.com email addresses are being blocked. 23-04-2021 This morning I clicked on the email icon on my phone and was again asked to login. BT internet email problem Hi. We always endeavour to grade correctly and. Although port 587 will usually work, port 465 is the recommended port. 14h17, on There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on It is they that should investigate why other email providers don't have this problem. ask a new question. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I can send & receive the bt emails using the Samsung mail app. View cart for details. Refunds. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 1) Set up an email address with a free service. 16h05. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 16:52 EST 04 Mar 2023 Examination of the message heads of the delayed emails might be informative. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 16h34. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. What does this mean? 11h33 I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. The worrying thing is I don't know how many other emails I'm not receiving. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I have tried sending individual messages and simple test messages but nothing works. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Something went wrong. This started suddenly about 5 or 6 weeks ago. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Email headers can be found by looking at the email item's properties. 18h40. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 'I have always used the same email address,' says Dave, 79, from Cambridge. Switching email address if you have never done so before can feel like a daunting task. What does this mean? I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. on I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Our Gmail accounts work on all our devices. 20h33 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. on 9h25 I have exactly the same problem and would love to get a solution. Having the same problem myself today - unable to send emails from my @btinternet.com account. 23-04-2021 . Oops. You can send and receive messages, but not actively manage the account. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. For those that aren't arriving, things obviously get a little more involved. Sadly not the same as my experience. What do I have to change to make my emails send? Sending or receiving email. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. The article below can help if you do not have any other user account to test with. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email
[email protected]. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I consistently receive this warning:whenever I try. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. TalkTalk allows you to access your email account for 12 months after you switch. No disrespect intended as your advice is probably based on years of experience of BTs service! Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Can send emails fine from any other account. It is very annoying, I hope you guys reach me out soon.