Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers. Think about what you did in other jobs and your achievements. Test your computer equipment before you start. Support business to develop process models, relevant documentation and training How does the job fit with my values and standards? Our recruitment processes help you to show how you are the person best suited to the job and the agency. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Referees name, title and contact details. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . Stage 1: Online application In this stage you will be asked to provide information about your experience, interests, and education. Our common interview format is the structured behavioural interview. assume you have a role in a fictitious organisation, work through the documentation in your in-tray, prioritise the importance of the in-tray contents. Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging. we expect a small number of applications. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). A technical skills assessment measures your professional or occupation-specific skills. Have I always wanted to work in this occupation or sector? Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. Sydney. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. Support the adoption and continual improvement of Business Process Management How to report serious wrongdoing in the sector. They may be written or presented through video or audio format. We are committed to employment practices that are fair, responsive and inclusive. Hunter New England Local Health District, Employment Type: Various Permanent and temporary opportunities. If you did something as part of a team, be specific about your role. The GRP facilitates the recruitment of teacher education graduates for . This offer will be subject to satisfactory pre-employment checks (citizen, visa, qualification and criminal history). Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. Melbourne is home to our Transdev Australasia shared services teams. If offered, do a sample assessment before completing the formal assessment. About TAFE NSW . The capabilities for the role you're applying for are described in the role description. 03/03/2023. Department of Customer Service. Information for graduates with disability. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. If the job ad requests a cover letter, you must submit one with your application to be considered for the role. You will be responsible for undertaking analysis on Connect with us on FacebookandLinkedIn! employment offer or inclusion in our candidate database. The following question is about the 'Commit to Customer Service' intermediate capability. Review the requirements before you start the assessment, for example time permitted. Work type: Full-Time. Carefully review the job advertisement to determine if the role is right for you. Type: Government. Includes targets and support for gender equality, LGBTIQ+ network resources and support, legal requirements and best practice reports. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. If this sounds appealing to you, we welcome your application! Applicants who are able to do this are more likely to progress through the application process. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. A technical skills assessment measures your professional or occupation-specific skills. More information. Information for graduates with disability. This builds confidence in understanding how personal information is handled within the workplace. The application process Read more about the application process for the 2023 NSW Government Graduate Program. analysis, design reengineering to support business process improvement and Our merit principles put importance on fit for the role and agency. Assessment centres will be held in September and early October. If the referee reports are satisfactory, we may make you an offer. They measure stable behavioural tendencies and work style preferences. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at [email protected] I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement 1. Some things that might help you get a job in the NSW Public Service in the future include: Ask for feedback. Graduates receive a competitive salary, study support and a permanent role upon completion of the program. Guidelines, templates, capability comparison guide, and a library of sector role descriptions. All rights reserved. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). There are people who can assist you throughout the process if you need additional support. Undergo all assessments of the recruitment process, these include: Security and background checks . You will be asked to accept the offer online. Merit based stages Learn more about STEP 3 STEP 4. About the job: Every day is different as a Recruitment Resourcer with HNE Health. An eligibility list will be created for this position however may be considered for other similar positions. Please read and understand NSW Health policy directive (PD2022_030). Read the question to identify the information you need to give us, looking for key words. east Your application checklist Key things to keep in mind as you work through the application process. Support business to identify, drive and deliver continuous improvement and 1. Discrimination laws relate to the recruitment process; Tread carefully when considering criminal records in recruitment and during employment [1] NSW Civil and Administrative Tribunal Revenue: Unknown / Non-Applicable. If you're interested in working in the NSW public sector, you can search for a job online at the 'I work for NSW' website. There is a short break in between activities. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. More than 100,000 people work in or directly with NSW Health, across 15 local health districts, NSW Ambulance, NSW Health Pathology, Sydney Children's Hospital Network, Justice and Forensic Mental Health, Agency for Clinical Innovation, Bureau of Health . explain how youve shown your knowledge, skills, and abilities in a certain situation. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Access information and policies on remuneration frameworks, relocation expenses and work level standards for NSW senior executives. In-tray exercises simulate administrative aspects of a role. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. an interview. We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance. The Department of Customer Service (DCS) is a great place to work! Includes reports from 2012 to now. Applicant tracking. (BPM) to ensure effective governance and best practice processes and principles Review your previous work (paid and volunteer) and study experiences. Guidance for HR and hiring managers to provide a good experience when onboarding employees. ensure our focus is always on the customer. We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. when we expect a large number of applications. Think about what we are looking for in asking this question. your capabilities, knowledge and experience compared to the successful candidate. Focus on how your knowledge, skills, and abilities match those needed for the job. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Your application should include responses to the targeted questions and your resume / CV. You then present this to assessors when you attend for interview. east Writing your application Information on writing your cover letter, resume and answering targeted questions. The purpose is to determine if you can do a technical part of a job. Are you a keen learner and thrive on always bettering your knowledge and skill set? a range of business processes identification, modelling, analysis, design and We are a diverse and inclusive employer and we strive to reflect the community we serve through our workforce. Monthly RDO, 5 weeks annual leave and free travel pass. Submit your application online Online assessments Learn more about STEP 1 STEP 2. If you don't receive a confirmation email, check your junk or spam folders. We support innovative programs in areas as broad as digital government, consumer protection and major public works. Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. Attention: NSW Caretaker Period has commenced: During the NSW Election caretaker period there will be no significant updates to this website. Please enable scripts and reload this page. Our work is continually Summary a brief introduction about you, your work experience, training and interests. In this stage you will be asked to provide information about your experience, interests, and education. The recruitment process may include: an assessment of your application. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. If this is the case, we will make this clear in the job advertisement. . Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E [email protected] Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E [email protected] calibrated against core values of passion, teamwork, and accountability to Enabling workplaces where everyone is valued and can participate. Tell us what happened because of what you did describe the impact on the customer experience. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. If you are the successful candidate, well done! You do not need to attach a resume or cover letter. Coordinate, monitor and review business processes to identify gaps and The application process will include a range of assessment techniques to help determine your suitability for the position. Careers at Department of Customer Service. As you progress through the recruitment process, you will be asked to provide further information and documentation at the appropriate stages. This is where we ask all candidates the same set of questions. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. Legal directions made by the Commissioner to agencies from 2013 to now. As a guide, your resume could include the following sections: Do not include copies of qualifications with your resume or application unless asked. All assessment centres will be conducted virtually via Zoom video conferencing software. About the role: The Business Improvement team at Service NSW are?currently looking Sydney, NSW, AU. you will drive the end to end recruitment. Information on all the stages of our recruitment process and what will be expected of you. There are currently 110 jobs State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. All new roles must have a defined level, grade, and position before the recruitment and selection process begins. Types of assessments All our assessment processes involve at least one interview. Relate your skills, experience and passion to the specific job. Share your passion for your industry and build the skills, qualifications and employability of people in NSW. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. Led by our CEO, our executive team oversees service delivery, partnerships, security, digital services, small business, risk, strategy and performance. analysis, design reengineering to support business process improvement and opportunities for improvement NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. This will help you understand your many employer obligations, including tax and superannuation. Tell us about any adjustments you may need for the assessment process. NSW Health offers a world class public health system providing a comprehensive range of health and health-related services across NSW. These help us to find out a bit more about your past performance and confirm your suitability for the job. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Application The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. You do not need to attach a resume or cover letter. Looking for a rewarding career? We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. You will be responsible for undertaking analysis on Check the advert and role description of the role to find out more. Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more. steps and track your progress throughout the recruitment process. Check that you've received an email confirming your application. Assessments allow you to show how your knowledge, skills and abilities suit the job. All other streams will only need to attend one assessment centre. Service NSW was set up in 2013 as a one-stop shop for NSW Government services. 4. Remember communication skills are important for all jobs. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. They help us to learn about how you are likely to perform the job. Information for graduates with disability. All rights reserved. a case study exercise where your group responds to a brief on a realistic business scenario. Have relevant examples and situations that you can draw on to respond to questions. let them know you have progressed through the assessments. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. The interview process is easily your biggest opportunity in the entire process to beat your competition. Prepare your answers in advance and practise out loud how you'd respond. Strategy and Customer Support Divisionwithin Service NSW brings focus Situational judgement tests are realistic scenarios that you might experience on the job. Employment Type: Various Permanent and temporary opportunities. When done well, attracting and recruiting a diverse range of people to the NSW Public Service leads to the selection of the person best suited to the role and the needs of the agency. Come join us and influence the future of our great state. Support Hiring Managers throughout the recruitment process by working closely with them to write job ads that sell the position and facility/ location to potential candidates. material foroperational The typical recruitment process follows the below steps. Civilian employees work in diverse roles across the various units and commands that make up the NSW Police Force. We structure them according to: All our assessment processes involve at least one interview. Willing to work an average of 2 to 3 days per week (casual and part-time). Book in early to secure your preferred date. Support business to identify, drive and deliver continuous improvement and 3. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. Information on all the stages of our recruitment process and what will be expected of you. We're a New South Wales government organisation leading the group of transport agencies and divisions that keep NSW moving. Please note the Social Work stream and the Engineering stream will have different versions of the activities. In this stage you will be asked to provide information about your experience, interests, and education. NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. Assessment processes are often different. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. About the role:The Business Improvement team at Service NSW are?currently looking Complete and submit your application. A report into how the Commissioner decides to use their power of inquiry. Information on decisions and rulings made by the Commissioner since 2013. You will be required to consent to a National Police Check as part of . Each test measures something different according to the scenarios they contain. 9217 4888 or . Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. After we review all applications, we will let you know if you will progress to the assessment stage. optimise business outcomes 7. Example: Responding to a targeted question about your interests. Yours may involve some or all of the below steps. If you apply for employment in NSW Health through the NSW Health Career Portals and Recruitment system you will be asked to create a personal profile and provide personal information, which may include your name, address, contact details, professional registration details and details about your qualifications and credentials.
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