kaiser permanente text bot interview kaiser permanente text bot interview

Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. These are exactly the steps that an interviewer would be looking for. I took these methods and incorporated them into our setting. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). ", "I have three philosophies when it comes to my work. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. Talk about your qualifications and skills that will help you to do this job well. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Perhaps you have a keen eye for detail. I take the time to listen and reflect back to ensure that I am providing the best care possible. I'm a good listener, and my coworkers and patients like that about me. I am eager to get a great start on my career. This approach has greatly reduced in-house issues related to communication. Unfortunately, the sales have shut down. I grew up in a fairly homogeneous town in Montana. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Great work giving your example and then highlighting how you corrected the error. When I enjoy what I do it doesn't feel like a chore. I love working with like-minded people who set challenging goals for themselves. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. I like to get to know people and ask them questions about themselves. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Very nice answer. If you want to ace your upcoming interview, practice with our topical-based interview question sets. You can begin with your recent education, family life, volunteer work, or talk about your travels. ", "From a young age, I was raised around a farm and animals are a huge part of my life. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. 1 / 41. We also raise chickens and goats and have a couple of horses as well. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I indulge in the things that make me happy on my time off. These are all excellent skills to have, and you sound very talented! When I hit my 20's, it was so important to me to learn about other cultures. You are showing the interviewer that you are highly capable in either situation. Discuss with the interviewer what you would expect for compensation if offered this position. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. I've had a lot of success by focusing on building a reputation for consistency and follow-up. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Dates shown above are approximate. I greatly value diversity. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. I document all necessary information as soon as possible so that the record is up to date and accurate. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. Discuss the reasons why will you be great at this job. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Talk to the interviewer about how you can maintain that appropriate balance for yourself. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. You've answered well by sharing that you face stressful situations head-on. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. I am a very hard worker who is eager to become a team member with Kaiser.". Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Is this something junior staff can be involved in? It's professional to take a few minutes after an encounter like that and let those emotions come and go. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Also, for every month with zero sick days, a bonus was added. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. I've cleaned up your answer slightly to more successfully deliver your message. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. We will re-assess in December, but it seems to be working very well. Are there shared values that you could also mention? My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. ", "I'm a very detailed and organized person. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Make them think we care about them as if they were our family members so that they will come back.". In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. These relationships are created from the ground up. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". "I have often been complimented on my relationship-building skills. ", "As a certified pharmacy tech, I have to continue learning. One for the clinic, one for me, and one for the patient. What is important to them is that you are cognizant of your own personal shortcomings. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. I manage this by focusing my energy on productive activities that are good for my work. ", "My position at Kaiser is a Radiology Physician Assistant. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Finally, end your response by talking about the positive outcome. One is ABC, and the other is XYZ. Dental benefits. 1 / 41. I make sure to practice empathy. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". In my current position, I am not the most persuasive person on our team, but I am highly creative. If they want help, Ill help any way I can. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". It's best that the person knows the reasons why so that they can learn from the experience. The reason was a computer glitz that held the release of his chemotherapy. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Nice work! ", "I'm very interested in clinical research. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. I listen, mirror, validate, and empathize. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. It's great that you are working on asking for help from a variety of people when needed. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". It has kaiser questions . With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Talk to your interviewer about a time when have had to adjust to changes on the job. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. What makes you want to give back to your community? ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. List several ways that you receive your industry knowledge and stay on top of trends. The staff wanted to start double-booking patient time slots. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Discuss the ways that you would build strong and healthy relationships if hired. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. "I handle stress very well, and when you call my references, they will attest to this fact. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. ", "I am happy to hear that Kaiser Permanente values long-term relationships. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. This sounds like a very collaborative workplace. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. This could include increasing budgets or improving patient care. Balancing empathy with honesty is key when communicating bad news. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Discuss with the interviewer what you think you will need to deliver exceptional service in this role. You must create your own answers, and be prepared for any interview question in any interview. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. If possible, avoid extreme responses that include speaking negatively of others or naming people. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. I consider myself to be a strong relationship builder and take pride in my people skills. This is a great start! Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Kaiser Permanente takes great pride in having a very positive and nurturing environment. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. It sounds as though you have exceptional patient service skills! It sounds like you have the experience the interviewer would be looking for. The patient, staying because of back surgery, was unable to hit the call button. Perhaps you use a particular app or software. I'm happy to answer any questions you have. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. ", "I am an avid fan of Google alerts! By consistently rejuvenating in this way, I can give even more energy when I am at work. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Your answer shows the interviewer that you can work well with almost anyone. This accuracy ensures that patient care transitions from one caregiver to the next. We wanted to create a resolution with this person. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. I cannot take on every step of a project all of the time. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. I also learn a different kind of articles and submit my test to renew my certificate. You also made sure to take action so that this did not happen again. It seems you would be a wonderful teammate to have around. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Also, I am organized, bilingual, and I have pharmaceutical knowledge. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? We will see how stellar my skills are after that course! Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? 91% said yes. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. We had a lot of concerns with patients not showing up for appointments when expected. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Know peds RSV scenerio : it's big now on the news . Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! This process helped make our project a success in the end. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? In a positive tone, discuss how you made the situation work! Asked November 29, 2021 There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. "I have worked with diverse groups of people most of my career, including my time in college. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Health benefits. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Interview questions and answer examples and any other content may be used else where on the site. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. Deadline: October 5, 2022. ", "This is a great question. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Excellent! Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. I am looking forward to getting into the routine of a career again. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. That question can start up a great conversation, and you may learn a thing or two as well. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. She's fortunate to work from home, and makes about $32/hr w/ no degree. Upon first taking the call, the patient was name calling and yelling. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. New hires were appreciative of learning one on one. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. "I dislike working in a negative, low morale environment that is plagued with office politics. We told her we were going to order it and it was supposed to be there that day. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear.