TVs without IR receptor wouldnt be compatible for this feature (e.g. I've had that for a while as well, always flawless, but there have been some recent software updates to the apple tv. A simple Internet search reveals descriptions of this Samsung soundbar problem with no references to Apple TV devices. Some other reason why this wouldn't be working? Step 2: Check your HDMI cable connections. Since this I have not been able to use my volume controls . Refunds. I agree. Click on Remote to view the exact battery percentage level. New Siri Remote not controlling TV Volume (IR). Aug 22, 2020 8:35 AM in response to vazandrew. I will mention that when I press theses buttons the Apple TV flashs the light in response and the volume controls work when connected to another Audio source like my AirPods but when the audio output is my tv the volume controls do not work . Click on "Learn New Device". No updates installed on the soundbar in the meantime, May 23, 2022 10:41 AM in response to baeda_. On your TV, switch to another HDMI source, like an Xbox console or Blu-ray player, and then switch back to the HDMI source with your Fire Stick. This is just with watching something on the apple tv. ive been using this apple tv ever since i bought it back in may of last year, and only just now has this cropped up. Urquhart1244, Cant control volume for tv with apple tv remote. Or a way to manually force it to use CEC instead? User profile for user: On your Siri Remote or Apple TV Remote, press or to turn the volume up or down. tvOS 15, Apr 3, 2022 11:05 PM in response to @Anthony, It sounds like youre taking the right steps for HDMI CEC control. Refunds. Press and hold Back (or Menu) and Volume Up for five seconds. Apple TV 4K, The standard Apple TV remote and iPhone/Siri remotes behave the same way. Then wait 5 to 10 seconds for a Connection Lost . Sometimes, a simple repairing process may fix any temporary snags with your remote control device. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of this option also allows for control of volume via iOS Apple TV remote. When using the remote app it is not possible to use IR as the hardware does not support it, so when you use the buttons on the iPhone it will only work when you have it connected to a receiver that supports HDMI CEC. The Apple TV remote volume control was working. given that this post is from 12-23-2019, I don't think that tvOS 15.4 is to blame. User profile for user: I have the same setup and the same problem. User profile for user: You can check it out below. The weirdest part, is my old remote sitting in the room worked for volume but nothing else. Apple TV 4K, Me setup is Apple TV > marantz AVR > Vizio tv. Jun 1, 2022 1:29 AM in response to baeda_. If youre not sure how much battery life is left in your Apple TV, charge the remote for 30 minutes and check if it starts operating. Follow the on-screen instructions to set up your Siri Remote or Apple TV Remote to manage the volume on your Television or receiver. Once youve set up the Apple TV volume control, keep in mind that it communicates via infrared (IR). provided; every potential issue may involve several factors not detailed in the conversations 2023 Robot Powered Home |, 192.168.0.1 Refused to Connect: How to Fix in minutes, Click on Remotes and Devices, and under Remote, you get to see how full the battery level is. Normal HDMI devices reset their bindings when unplugging the HDMI cable while both devices are active, but I don't think this will help. My volume control on my Apple TV 4K remote was working. "According to engineering, the disabling of the volume control is correct behavior for certain Apple TV configurations, where the audio is being sent to the actual TV via HDMI. I have gone to the remote settings. I am able to increase the volume on my sound bar using the ATV4K remote, and with my iPhone via the remote app, but I am unable to decrease the volume. Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. That hardware is not capable of sending IR and thus it can only work with HDMI CEC. . tvOS 13. In some cases, it works after pressing the button multiple times. Call Failed on Your iPhone? Fairfield, Iowa 52556, USA Am I missing something? If the volume control on your Siri Remote or Apple TV Remote does not work automatically and your TV has no sound, you can program it manually: The volume of your Television or receiver can be controlled separately with your Siri Remote or Apple TV Remote, but not both at the same time. Firstly, you should check the HDMI cable connections. Other options? Also I guess that as long as the native remote control does control the volume, my TV is compatible with this feature. Then navigate to the Volume Control section. Additionally, ensure that the HDMI-CEC has been enabled and that the remote is programmed to volume. If both devices are connected to the same WiFi network, the Apple TV Remote app for iPhone and iPad may be able to operate your TV. You can do this by going to the Settings app on your Apple TV and selecting "Remotes and Devices.". Tap Add Apple TV. Any ideas? ask a new question. Now it doesn't work - and when I try to setup (again) the Apple TV doesn't sense when I am pressing vol up/down and mute (But it did before ) Vote. From the control centers main screen, open the Apple TV remote app on your iPhone. Apple Remote Volume Not Working: Restart your Apple Remote Clean the receiver and Apple TV Remote with a smooth piece of cloth. If it's not, set it to that and give it a . The annoying part is that when I go to "Video and Output" settings and choose "Audio Output", the soundbar is listed as a temporary audio device and I CAN control it's volume level from here! Press and hold the TV/Control Centre button and the Volume Down button at the same time. Auto via HDMI will need support for that feature from the other device too. Also, have you tried connecting the ATV4K to an HDMI input on the Q950a rather than the TV? Fix FaceTime Issues 10 Ways (iOS 16), iPhone 13 Camera Keeps Refocusing? Apple TV remote volume not working is a common problem that happens to many people and most of the time, it can be fixed easily with no need for any repair. No, not really! I installed the device successfully and everything was running beautifully. However, as with any other electronic device or software, it is entirely plausible that you run into different kinds of errors while using it, with sometimes the device plunging to a complete failure. Everything is working fine but volume down is not. Additional audio controls let you change AirPlay speakers, choose Bluetooth headphones, change the language audio track, or reduce loud sounds. As such, when using the Siri remote to control Apple TV, keep in mind that the connection is entirely based on Bluetooth, so you must stay within range of the Apple TV and then ask Siri what you wish to. There may be confusion between the system of each device. Step 1: First, try the restart method listed above. Gregor-1138, Apple TV 4K Siri remote volume control not working. Looks like no ones replied in a while. Next, press and hold the Volume Down button until the progress fills up. omissions and conduct of any third parties in connection with or related to your use of the site. tvOS 14. Thank you for allowing us to support you. The Samsung TV and a Samsung sound bar, and the Apple TV remote apparently "learned" the sound bar device, but the volume controls on the Apple TV remote will not work. Suddenly my Apple TV Siri remote doesnt work. If I turn off CEC on the tv it works but then I cant power on/off the tv with the Apple TV remote, Volume control on 4K Apple TV not working, User profile for user: If your Apple TV remote volume buttons don't seem to work, here are several things you can do. In the 'Audio Mode' option, change the setting from Auto to '16 bit'. I have Apple TV 4K and I am able to control TV's volume through HDMI cable using the native remote control. We would love to provide you support on this. Press and hold the power button to turn everything off (you can still press and hold the screen icon . Follow these steps to restart your remote. I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. omissions and conduct of any third parties in connection with or related to your use of the site. Your iPhone will search for nearby Apple TVs; tap the TV name to begin the setup process. the strange part is I can still turn my tv off using my apple remote meaning the CEC feature is still working , just not for volume control . I never pretend that the ATV devices are bug free, but from what I've read in this thread describing issues seen elsewhere, it seems this "can't turn down the volume" issue is more common on Samsung soundbars. I had found the thread via Google search and I suppose it was referencing this post on the second page that includes the following: Oh my god it's not just me! Choose 'Settings' and go to 'Audio & Video'. A forum where Apple customers help each other with their products. This is incredibly frustrating and I have to trouble shoot and reset/relearn the remote every time. Also following this article I checked that Volume in Remotes and Devices is set to Auto (and actually is greyed and cannot be changed). We understand that you are having some issues with your Apple TV remote controlling volume and mute functions since the last firmware update. If you're referring to the Apple TV remote volume buttons, these steps may help: If the volume buttons on your Apple TV remote stop working. If your Apple TV Remote's volume buttons become unresponsive, it may be because of a bug that can occasionally pop up. vazandrew, call It doesnt work or follow the volume up or down command. Let go of . Volume is not stuck on volume up at any level. This site contains user submitted content, comments and opinions and is for informational purposes I setup the new tv box and decided to setup manually to avoid any issues with settings. My Apple TV remote volume controls wont work on my tv anymore. We are able to up the volume, mute the sound, but cant lower the volume. any proposed solutions on the community forums. May 23, 2022 9:02 AM in response to mikereed36. The TV is a 'Cello', which is a budget brand. If you like tricks and tips about how to use Apple products, be sure to sign up for our free Tip of the Day newsletter! last night my Apple TV did an automatic update to tvOS 14.7 . Hi Ap2837, Thank you for participating in the Apple Support Communities. tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). Go to Settings App > Remotes and Devices > Volume Control. I bought the new Apple TV, and previously had the older Apple TV 4K. If volume control doesn't work automatically, you can manually program your Siri Remote or Apple TV Remote: On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control. Sep 1, 2021 3:23 AM in response to rkaufmann87. We need to point IR to Soundbar to work. May 23, 2022 10:57 AM in response to bgmeek, This is a completely different issue. When it prompted that I press and hold the + for volume I did so and it read it correctly. If the volume doesnt respond, follow steps to manually program your Siri Remote or Apple TV Remote for volume control. only. TV via IR will control the volume for TV directly (not via the Apple TV box), presumably the same way as before enabling CEC. Im no longer able to control volume and mute on my Pioneer receiver. Refunds. Does it send signals for all known brands? I have gone to the Apple TV settings, chose Remotes and Devices, chose Volume Control, and selected Learn New Device. Refunds. #appletv #appletv4k #appletvremote Same with - and mute. Release the buttons. Learning new device . Which is what you saw when you used your old remote that has no update and it worked great. anyone with a good tip? Looks like no ones replied in a while. Checking for updates is typically only needed when the issue started with the previous software update. However, in lieu of enhancing the general performance, Apple TV might have overlooked the proper management of the remote volume functionality. I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Yes, as I said it is designed to work with different TV's. I have the HDMI 2.1 in the #1 slot and made sure LG HDMI-CEC is on. I am now able to control the volume and mute with the Apple TV remote. This can be done by installing the Remote Control for Apple TV app on your Mac. Im pretty sure the new Siri remote firmware (0x0061) broke IR functionality for me. I went to settings and added a new device for tv volume. The reason I'm using this hub is because my TV REFUSES to recognize my soundbar at all. Place your Apple TV three inches away from your remote. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver. Press and hold the Right and Menu keys for six seconds to fix the Apple TV Remote. One might think that an iOS app cannot control a TV's volume because an iPhone . Check Sound Settings (Volume Settings) Check your iPhone's volume settings (sound settings) to make sure that volume buttons aren't disabled. Tried with eARC, ARC, directly connected to the soundbar, connected via TV. I reconnected my old 1st gen Siri remote and it works just fine. If this doesn't seem to fix the problem, try plugging in your Siri Remote via the port at the bottomto charge for at least two hours. Urquhart1244, call My Apple TV 4K+ Volume Feature Not Working. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations Hi there! Apple disclaims any and all liability for the acts, But cannot control the volume using my Apple TV remote nor the remote on my phone . Nevertheless, well keep an eye on the developments about the Apple TV remote volume control issue and update the article accordingly. Step 5. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. Any suggestions on connecting my Apple TV to this new LG C1 so I am able to control Power, Source, and most importantly Volume would be greatly appreciated. If Your Apple TV remote Volume Control is Still not Functioning Correctly, use the following steps to solve the audio issue. Connect your Apple TV and iDevice to the same Wi-Fi network. Restart your Apple TV Remote. 4,346. You must first unpair the Apple remote with the Apple TV to repair it, which is a simple process and will take a few seconds to complete. For quick reference: Point your remote at your Apple TV. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. Apple disclaims any and all liability for the acts, I have the same issue with a LG 77 CX OLED TV and Samsung QL-800 Soundbar. 127,075 points. Or it is something those two companies have to figure out together. Press Select and Play until your streaming stick reboots. Has a bug been introduced in the last TVos update? Release the buttons. Make sure that the remote is about three inches from the Apple TV. Set up your single or stereo pair of HomePod or HomePod mini speakers as the default speaker (s) for Apple TV . CEC is built on communication between the TV and Apple TV (i.e. NOTE: Performing a Factory Reset may also help resolve the issue. The remote still works fine in every other regard for playback, navigation, menu control etc just not the volume control. once the remote wakes up the Apple TV it will then allow the connected TV to also turn on and switch to the appropriate input). provided; every potential issue may involve several factors not detailed in the conversations To do this: Open the Settings app. The light on the Apple TV flashes when I press the volume and mute button on the Apple TV remote, but there is no volume change. Good luck, and happy watching! This sort of partial function usually indicates the remote needs to be reset, then paired again with the ATV4K. I am still convinced the issue lies with Apple. Ive updated firmware on my Apple TV, sound bar, and television. Make sure to do the full reset of the remote as described in here: If your Apple TV remote isn't working - Apple Support. Press and hold the TV/ Control clear button and the Volume down button simultaneously at the same time. Volume control via CEC is only supported on receivers, and it will require that the device be connected directly to it. Volume control to the TV speakers is not done over HDMI-CEC, but via IR from the remote to the TV directly. Ive also done a full AppleTV reset to factory settings when that failed too. Bring the remote closer to the Apple TV - The battery charge may be minimal and thus may emit a weak IR signal from the remote to the Apple TV set-top . Until then, the products no longer communicate effectively. ), How To Check if Your iPhone Is Unlocked & What That Means, App Store Missing on iPhone? Have you ever asked, "why did my Apple TV Remote stop controlling volume?" -For example: When the macOS updated from Catalina to Big Sur most HP printers stopped connecting and working with Mac computers until they received the update from their manufacturer. Select Learn New Device. Nothing worked. Also the function is also available in the iOS Apple TV remote via the control center but even through the control center the function for volume down does not work only volume up. So I am wondering how does an Apple TV physical remote know what codes to use with my TV that is connected to Apple TV? I am trying to do that now but its not detecting anything from both my tv and sound bar remote and Im guessing its because it had already learned these? I have tried learning a new remote in Apple TV settings but still no luck. Looks like no ones replied in a while. 1-800-MY-APPLE, or, Sales and O controle remoto Apple TV 4K oferece acesso a todos os aplicativos e recursos, como chamar a Siri para abrir aplicativos e controlar a reproduo de contedo em aplicativos de streaming. The Apple TV and stereo are sitting next to each other and there is no obstruction. How To Turn Off Flashlight on iPhone (Without Swiping Up! Level 10. anyhoo, after about 20 minutes, the volume control on the apple tv will suddenly start to work, and the general remote will function normally as well. Copyright 2020 Enter your email to get your first tip immediately. When the Connected notification appears, you can use your remote. Bug Fixed: Apple TV Remote Volume Not Working, Organize Your Cords, Chargers & Small Tech in Style, It's Not Too Late To Join Our Privacy & Security Course, Run Your Business Smarter with Remote Device Management, How to Find a Dead, Turned Off, or Offline iPhone, 10 Simple Tips To Fix iPhone Battery Drain, How To Get an App Back on Your Home Screen, How to Transfer Photos from iPhone to Computer, How To Find My iPhone From Another iPhone, Step Counter: How To Show Steps on Apple Watch Face, Easily Retrieve Deleted Text Messages on iPhone, How To Put Two Pictures Together on iPhone, What iPad Do I Have? 1-800-MY-APPLE, or, Sales and To reset the volume, go to Settings>System>Reset. If you need assistance, contact the TV maker or go through the instruction manual. Step 1: Set the volume control option on your Apple TV remote manually. emelia22. How To Get It Back, The Easy Way To Make a Group Chat in Your Messages App, If Notes Disappeared From iPhone, Recover the App & Lost Notes. The other buttons seem to work fine but the volume and mute buttons no longer control the tv volume. My Apple TV 4K+ Volume Feature Not Working. I have an apple TV, not sure generation but it's the first one that came with Siri remote I believe. When it prompted that I press and hold the + for volume I did so and it read it correctly. 1-800-MY-APPLE, or, Set up the Apple TV Remote on your iPhone or iPad, If your Apple TV remote isn't working - Apple Support, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Sales and Please start with If your Apple TV remote isnt working and also ensure your mute button is not pressed. greatvovan, User profile for user: Before buying another remote, try the following hacks to see if it works. I just wanted to follow up on this forum with an update. Everything works fine except for one small annoyance. I dont think any TV will support that. Open the Apple TV Remote app on your iDevice. I also want to note that the mute and unmute function on the ATV4K remote works as well. I've never had any problem with my ATV4K connected to a Sony soundbar & LG TV. . The only feature Im interested in is controlling my sound bars volume via software rather than learning the remote and using IR. Click on Verify, and you will have successfully created an alternative to your Apple TV physical remote. any proposed solutions on the community forums. Here are the steps to execute this: Firstly you need to get your Apple remote. User profile for user: Also keep myself away from troubles as I age. You will receive a "Connection Lost" notificationin the corner of the TV screen, and then the remote will restart. Use Apple TV remote. Vancouver22, call May 23, 2022 1:19 PM in response to bgmeek. Anyone still got support on their ATV and can give Apple a support call about this issue? Volume control uses HDMI-CEC. Jun 1, 2022 8:34 AM in response to mikereed36. After this it said I could control volume. Apple support team hasn't really addressed the issue yet so those affected can try the above-mentioned workaround. Each email reveals new things you can do with your phone (and other devices) with easy-to-follow screenshots. Weaving a little bit of life into the articles I write. If your Apple TV remote isn't working, one possible solution is to use your laptop as a remote control. Urquhart1244. Sometimes I can't find the native remote and prefer to use the iPhone Apple TV remote app. Hold it down for at least 5 to 10 seconds or until the status light of your Apple TV turns off and on again. Here's how to fix Apple TV Remote volume control: Now, you should be able to use your Apple TV Remote to control volume again! Unable to control TV volume with Apple TV remote. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If Volume + - and Mute doesn't work automatically, you need to manually program your Siri Remote. From this, are you confirming that volume up and down (and mute) are working correctly with the iOS remote? I recently got the LG C1 TV and I can't connect my Apple TV remote to control tv settings, such as volume. If the cable is broken, it can cause the problem. Both EasyShare and EasyShare remote are active on the TV. Aug 22, 2020 11:17 AM in response to greatvovan. A forum where Apple customers help each other with their products. Pick up the remote for your television, soundbar, or audio receiver. Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menu and Volume Up buttons for five seconds etc). To put the remote into pairing mode, move near the Apple TV and press and hold Menu and Volume Up for a few seconds. To begin, connect your Apple TV to your Television through HDMI. Release the buttons. Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test. Reset the ATV, Soundbar and TV already but no luck. Any suggestions on how the heck we can get Apples attention on fixing this? This immediately fixed the issue. All other buttons worked. Fortunately, we know exactly how to fix it and will walk you through the steps below. Apple may provide or recommend responses as a possible solution based on the information I was convinced when I saw version 15.5.1 that Apple for sure patched this issue, but nope! Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. The Apple TV 4G has an infrared (IR) sensor that may be used with the original Apple TV remote. My Apple TV is connected to a Yamaha receiver, which connects to a Panasonic TV. Sony 75 X9500H and a Samsung Q870A. All I can suggest is that you take a closer look at, and verify, all of the sometimes-elusive HDMI CEC-related settings on both the TV (LG calls it SimpLink) and the soundbar (Samsung calls it Anynet+ :-). Apple disclaims any and all liability for the acts, 1-800-MY-APPLE, or, Sales and