A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Please ensure push notifications are enabled in Settings and your network connection is stable.. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. To use Microsoft Authenticator, you need to first enable it on your Android device. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open APP and check for notifications. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Common questions about the Microsoft Authenticator app Would be very grateful for some help. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Control vibration. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? How to Move Microsoft Authenticator to a New Phone - How-To Geek A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. I have been trying to log in to my Microsoft account on my new laptop. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. To use Microsoft Authenticator, you need to first enable it on your Android device. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. How do I make sure notifications don't continue to go to my old device? A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. It works with both iOS and Android devices, so there is no need to install the app. You might need to talk to your service provider to help with the Android or Apple notifications channel. Q: Can I add only certain users in my organization to the allowlist for Autofill? The problem persists. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. 01:13 PM Your administrator might ask for this Incident ID if they request customer support. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Use fingerprint hardware. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. The Authenticator app is not required for all accounts. This can be done a lot better! Shop your favorite products and well find the best deal with a single click. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. These logs can contain personal data such as email addresses, server addresses, or IP addresses. How do I set up my accounts in Authenticator again? Thanks. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. On the next screen, you can select onStop sync and remove all autofill data. Problems started when I upgraded to MS Authenticator. What Is a PEM File and How Do You Use It? Q: How is my location information used and stored? Authenticator APP and re-add accounts to APP? You will need to go to Settings and manually enable the permission. These modes can prevent apps from sending notifications. Autofill is not currently available for work or school accounts. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. This is the only way to fix it. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. This way you can reenable push notifications. You could search it on Google. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. What can I do? Learn and ask questions on how to implement MFA. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. My MS Authenticator app does not show any 6 digit one-time-tokens. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. For me it was not required to remove settings or the whole app to solve it. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. [email protected]. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Make surethe accountisregistered for passwordless andisjoined to you work or school. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. When you purchase through our links we may earn a commission. - last edited on No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. This is causing issues when users need to re set up the account in the Authenticator app. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Some work and school accounts require an additional PIN whenever you verify your identity. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. After you tap the Contoso account tile, the verification code is visible in full screen. This data allows our engineers to improve the app in ways that are important to you. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Here, we suggest to try the following suggestions to see if it is working.1. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. For example, if we use WIFI. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also!